What types of products do you offer?
We make and sell modest fashion clothing, mainly abayas, which are handcrafted in the United Arab Emirates.
How to place an order?
- Select your products on www.nameera.fr
- Add them to the cart
- Enter your shipping and billing information
- Choose the carrier (Mondial Relay or Chronopost)
- Pay online (credit card or Paypal)
- Receive a confirmation email
What payment methods are accepted?
- Bank card (via secure platform)
- Paypal
What are the delivery times and collection options?
- Delivery to a collection point via Mondial Relay or Chronopost.
- The customer must pick up their package within the timeframe set by the carrier.
- In case of return to sender, a resend is possible (at your expense) or a refund excluding shipping costs.
Can I return a product or exercise my right of withdrawal?
- You have a period of 14 days from the date of receipt of the product.
- Condition: Brand new, unworn, unused, in its original packaging with all tags and accessories.
- Return shipping costs are the responsibility of the customer (except in case of Nameera's error or a defective product).
- The refund will be processed within 7 days of receipt and verification of the item.
Products excluded from the right of withdrawal:
- Used, damaged or incomplete products
- Products that can no longer be resold (dirty, damaged, mishandled)
How to care for the products?
- Hand wash or machine wash at 30°C max, delicate program.
- Use a mild detergent, without bleaching agents.
- Air dry (no dryer, no direct sunlight).
- Low temperature ironing with a damp cloth.
- Store in a dry place, away from friction.
What to do in case of a defective product?
- Contact us upon receipt of the package by sending photos and a description of the defect found.
- We analyze your request and propose a suitable solution (exchange, refund as appropriate).
What should I do if my package arrives damaged?
- Check the package upon receipt.
- Report any damage to the carrier within the allotted time.
- Contact us: we will work together to find a solution.
What happens in case of a pre-order?
- Payment is required upon ordering.
- The manufacturing time is specified on the product sheet.
- If a delay exceeds 3 weeks, you can request a refund.
- Pre-order items are subject to the same return conditions as in-stock products.
How to contact customer service?
contact.nameera.collection@gmail.com